Shipping policy
Shipping & Expected Delivery Times
Contrary to common belief, we do not hand deliver shipments. We rely on carriers and use their expected delivery times. They are only an estimate. Delivery times are not guaranteed.
Most orders are processed same day, but please allow 1-2 business days for processing. Orders place over the weekend
Shipping costs are non-refundable.
Shipping times for FedEx 2 Day
FedEx 2 Day only travels on business days, Monday-Friday. There are no weekend deliveries for this option.
Example: If your order is placed on Monday by 12pm CST with two day shipping, it will be delivered Wednesday. If your order is placed on Friday by 12pm CST, it will be delivered Tuesday. Any orders placed after 12pm CST will ship the next business day.
FedEx can only deliver to physical addresses, please do not upgrade to FedEx using a PO Box.
Free Shipping
Free shipping is offered on all orders $99+.
Orders that receive free shipping will go out via USPS Ground Advantage. Based on your location within the contiguous United States, Ground Advantage packages are delivered within 2-5 business days per USPS' standard services.
Packages going to certain places (including Alaska, Hawaii, and offshore destinations) may receive slower service based on their weight, dimensions, and locations. If you qualify for free shipping, but need your order quick, we recommend upgrading to FedEx 2 Day.
Did not receive & Stolen Packages
If you did not receive your order and your tracking number says it was delivered follow these steps:
1. Wait 36-48 hours, a lot of times the postal service will mark an item as delivered when it is "out for delivery." 2. Ask your neighbors, check the back porch, etc. 3. We also recommend you ask your mailman if they remember where they placed it.
If it still does not arrive or you cannot find it, contact us and we will contact your nearest post office to conduct a geo-lookup on your package. If the post office confirms it is indeed lost, we will replace it at our discretion. If the post office confirms that your order was successfully delivered and it was stolen from your address, we unfortunately cannot replace it. Your subsequent orders may require a signature.
We do not refund missing or stolen shipments.
Unclaimed Packages
Unclaimed packages will be returned to our fulfillment center and receive an automatic refund minus any shipping expense paid. Shipping costs are non-refundable. Refunds will take 3-5 business days to process once received back at our fulfillment center.
Incorrect Addresses
You are responsible for all costs associated with an incorrectly entered address. If you entered the wrong address at checkout, contact us ASAP. If we can catch it before it ships, we'll change the address free of charge. If your package has already been picked up by the freight company, we are unable to intercept the package. If the package is returned to us, you'll receive an automatic refund, subject to a 15% restocking fee. If the package has been delivered to the incorrect address, we recommend going to the address with your tracking number to claim your package. We do not replace or refund orders that were shipped to an incorrectly entered address.
Moved Addresses
You are responsible for all costs associated with an incorrectly entered address. If you no longer live at the address you placed your order for there are a few options. Typically if you have mail forwarding set up, your mail will be automatically forwarded to your new address. If you don't, your order will be returned to us. All returned packages to ATH are subject to a 15% restocking fee. We do not replace or refund orders that were shipped to an old address.
Damaged Items
Email us a picture of your damaged item so we can fill out an insurance report with the shipping provider. We will then send you a replacement.
Lost Shipments
If there is no tracking updates after 14 business days, we will replace your lost shipment. Please note we cannot replace a lost shipment if 14 days has not passed.
